European Commission Vice President Siim Kallas, responsible for Transport said: “How many of us have wondered whether we are entitled to a compensation or any type of assistance when we experience problems with our journey, whatever means of transportation we chose! Many European travellers do not even know how and where they can get the right information about this. The right of information is one of the basic passenger rights. The smartphone app explains everything in detail, in 25 languages, and wherever, whenever the traveller needs it.”
The application has already been downloaded over 140,000 times. It can be very useful when experiencing travel disruption. For example passengers might be stranded at airports or stations because of delays, cancellations, denied boarding, or because they’re luggage is missing. Passengers with reduced mobility might need assistance. Information in case of accidents and damage to luggage are also included. With the passenger rights app everyone can check on the spot what are their rights, and get useful information on how to claim their rights. The app is easy to use and can be consulted at any moment offline.
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The application is part of the Commission’s “Your Passenger Rights at Hand” campaign. As part of the campaign, a social media thematic week on Passenger Rights started on Monday 7 July and will last until 11 July 2014 on various social media channels (Facebook, Twitter, Google+).
For more information on passenger rights, visit:
http://europa.eu/youreurope/citizens/travel/passenger-rights/index_en.htm
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